Varsity & Main
Customer Service
We want you to feel confident when ordering from Varsity & Main. Below you’ll find information about shipping, damaged items, order changes, custom products, and frequently asked questions.
Need Help With an Order?
Contact us at hello@varsityandmain.com and include your name, order number, and a brief description of the issue.
Shipping & Processing
In-Stock Orders
Most in-stock retail orders are processed and prepared for shipment within 3–5 business days. Business days do not include weekends or holidays.
Estimated Delivery
Delivery times vary based on the shipping carrier, destination, weather, and other circumstances outside our control. Shipping estimates begin after your order has been processed and accepted by the carrier.
Custom, Bulk & Fundraiser Orders
Custom designs, bulk purchases, and school fundraiser orders may require additional production time. Estimated production and delivery timelines will be provided separately before the order is finalized.
Returns & Exchanges
Because Varsity & Main products feature school-specific and custom designs, all sales are final. We do not accept returns or exchanges for reasons including a change of mind, ordering the wrong school, or purchasing the incorrect quantity.
Please review the product name, design, description, and order details carefully before completing your purchase.
Damaged or Defective Items
We carefully inspect and package each product before shipment. If your item arrives damaged, broken, or with a manufacturing defect, please notify us within 24 hours of confirmed delivery.
Please include the following with your message:
- Your full name and order number
- A description of the damage or defect
- Clear photographs of the damaged item
- Photographs of the shipping box and packaging
- A photograph of the shipping label, when available
Please keep the damaged item and all original packaging until your claim has been reviewed. Depending on availability and the circumstances, an approved claim may be resolved through a replacement or refund.
Damage reported more than 24 hours after confirmed delivery may not qualify for replacement or refund.
Order Changes & Cancellations
Orders may begin processing soon after they are placed. Contact us as quickly as possible if you need to request a change or cancellation.
We cannot guarantee that an order can be changed or canceled after it has entered processing, production, or shipment. Custom, bulk, and special-order purchases cannot be canceled once production has begun.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.
Once an order has shipped, we may be unable to redirect it. Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.
Tracking & Delivery Issues
When tracking is available, shipping information will be sent to the email address provided at checkout. Please allow time for the carrier’s tracking system to update after your shipping notification is received.
If tracking shows that your package was delivered but you cannot locate it, check around your property, with household members, and with nearby neighbors. You may also need to contact the shipping carrier directly for delivery details.
Varsity & Main is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout.
Product Care
To help preserve the appearance of your license plate frame, clean it gently with a soft cloth, mild soap, and water.
- Avoid abrasive scrubbers and harsh chemical cleaners
- Do not scrape the printed or decorative portions of the frame
- Check mounting hardware periodically to ensure it remains secure
- Follow all local requirements for license plate visibility
Custom School Requests
New school designs are subject to design approval, minimum quantities, inventory availability, and production scheduling.
A custom request may be fulfilled from available inventory or included in an upcoming Varsity & Main production run. Submission of a request does not guarantee immediate production or availability.
Common Questions
Frequently Asked Questions
No. Because our products feature school-specific and custom designs, all sales are final unless the item arrives damaged, broken, or defective.
Contact us within 24 hours of confirmed delivery. Include your order number, a description of the damage, clear photographs of the item, photographs of the packaging, and a photograph of the shipping label when available.
Most in-stock retail orders are processed within 3–5 business days. Custom, bulk, and fundraiser orders may require additional production time. Carrier delivery time begins after the order has shipped.
Yes. New school requests are reviewed based on minimum quantities, customer interest, production availability, and upcoming Varsity & Main inventory orders.
Yes. Organizations may purchase frames in bulk and manage their own sales, or Varsity & Main may manage online sales and provide the participating organization with 15% of qualifying sales.
Still Need Assistance?
Use our contact page or email us with your name, order number, and question. We’ll review your message and respond as soon as possible during normal business days.
Contact Varsity & Main